In our modern world we will be interacting with robots that at some point in time had a person doing its job. Robots might make the consumer happier but robots are taking away human jobs at a record pace, according to Deloitte . Even though the report is about jobs in the United Kingdom, it is still a global phenomenon. If this continues—and it will—the unemployment rate will also increase as the world’s population increases as well.
Most stores like Walmart and Kroger have begun to push self-help checkouts. The self-checkouts have made the consumer more independent but has taken away jobs for needy people. At this point, those machines need a human to work out the occasional bugs and help customers who have issues, but in the near future people will not need to oversee them anymore.
Just like the self-checkout, these machine concierges will take away human concierges.